Header Banner

the biggest celebration of care in the capital is back and registration is live!

29-30 April 2026 Excel London

2026 conference programme

Explore the 2026 conference programme here

Loading
.
Keynote Theatre
  1. Sponsored By
    Session sponsored by Person Centred Software
    • Regulation, Quality & Compliance
    CQC’s Journey and our priorities for the future of regulation Adult social care: What do we know about the wider sector
  2. Sponsored By
    Session sponsored by Nourish
    • System, Policy & Government
    • Regulation, Quality & Compliance
    Join us to talk through CQC’s requirements of registration and our expectations Get an inside look at the common pitfalls of prospective providers Hear directly from CQC’s registration team
    • Specialist Area
    • Technology, AI & Digital Transformation
    Join The Outstanding Society and Howden Insurance for a powerful live theatre session exposing the reality of a cyberattack in the care sector.   See firsthand what really happens when a care service ...
  3. If care is built on foundations, are yours strong enough? Four pillars underpin healthier life in care: nutrition, movement, social connection and recovery. When aligned, outcomes shift measurably. Th ...
    Sponsored By
    Four pillars for happier, healthier residents
.
People & Business Theatre
    • Specialist Area
  1. Administrative technology in care services can dramatically reduce time spent on paperwork, scheduling, and compliance tasks. By automating routine processes and centralising information, teams gain v ...
    Sponsored By
    Less admin, more culture: using technology to prioritise people
    • Regulation, Quality & Compliance

        

    Sponsored By
    How to elevate CQC compliance and achieve standards for good governance in just 90 days
    • Business Sustainability & Future Planning
  2. Rachael Cook built and sold her own care business. Now she's helping 100s of providers grow theirs. In this session, she'll share why the smartest expansion strategies in care start with people — and ...
    Sponsored By
    Talent is your expansion strategy: here's how to harness AI to deliver it
  3. A discussion to help people plan their business growth, taking in all elements of a successful care business.
.
Technology Theatre
    • Technology, AI & Digital Transformation
    This session will cover three case studies to help you understand what good looks, feels, and sounds like when approaching EPR providers. Justine’s experience with EPR activity in the Channel Islands— ...
    • Technology, AI & Digital Transformation
  1. In the face of ongoing workforce pressures, strong leadership has never mattered more. This session explores how confident, values-led leadership shapes culture and supports long-term workforce stabil ...
    Sponsored By
    Leading and celebrating our care workforce
    • Technology, AI & Digital Transformation
  2. Sponsored By
    Session sponsored by OneAdvanced
  3. AI is moving fast, and its impact on care operations is growing each month. This session looks at how providers and operators can make real use of AI today — from improving efficiency within existing ...
  4. Sponsored By
    Session sponsored by ViClarity
    • Technology, AI & Digital Transformation
    • Technology, AI & Digital Transformation
    Please speak to Heather from National Care Forum about this
.
Catering, Hydration & Nutrition Theatre
    • Specialist Area
  1. Sponsored By
    Session sponsored by Apetito
    • Specialist Area
    NACC Chef of the Year Finalist, Dawn Brown, will take to the stage to demo a plant-based, nutrient-dense lunch menu which challenges the notion of traditional British cuisine in a changing multi-cultu ...
  2. Sponsored By
    Session sponsored by White Oaks
.
Care Providers' Voice Masterclasses
    • Business Sustainability & Future Planning
    The future of care businesses: how to build a viable sustainable service in a changing sector
    • Workforce, Leadership & Development
    A forward-looking session examining how emerging technologies, digital referral models and workforce analytics are reshaping recruitment and retention in social care and the practical steps organisati ...
  1. Panel Chaired by Tajinder Singh Bains (QHS) A forward-looking discussion exploring how technology, demographics, new roles and workforce expectations will shape the care sector by 2030, and what provi ...
    • Workforce, Leadership & Development
    Insight session for social care providers on the importance of identifynig and managing safeguarding related conduct concerns effectively with a view to preventing safeguarging failures and avoid esca ...
    • Workforce, Leadership & Development
    Care providers are under growing pressure to balance workforce sustainability with legal and financial responsibilities. This panel explores common workforce dilemmas in social care, focusing on emplo ...
  2. Care homes thrive when they are designed holistically around the wellbeing of residents and caregivers, aligned with clear operational and investment strategy. This session explores how architects and ...
.
The Outstanding Society Learning Lounge
    • Technology, AI & Digital Transformation
    • Regulation, Quality & Compliance
    • Regulation, Quality & Compliance
    • Specialist Area
.
IHSCM Leadership Theatre
    • Workforce, Leadership & Development
    Objectives: Explore compassion in leadership during uncertainty; inspire leaders to embed empathy in culture. Learning Outcomes: Understand impact of compassionate leadership; identify strategies for ...
    • Workforce, Leadership & Development
    Objectives: Examine change management principles; provide tools for navigating uncertainty; explore adaptive leadership. Learning Outcomes: Apply structured approaches to change; recognise barriers an ...
    • Workforce, Leadership & Development
    Objectives: Explore communication strategies in high-stress environments; provide tools for clarity; emphasise transparency. Learning Outcomes: Demonstrate effective communication; recognise importanc ...
    • Workforce, Leadership & Development
    Objectives: Share practical approaches to compassionate communication; “how to” strategies that empower teams to self manage with trust and empathy; and explore inclusivity and psychological safety as ...
    • Workforce, Leadership & Development
    Objectives: Discuss systems leadership; explore practical examples; highlight collaboration across boundaries. Learning Outcomes: Understand systems leadership principles; identify opportunities for c ...
    • Workforce, Leadership & Development
    Objectives: Explore practical applications of compassion; provide tools for embedding empathy; highlight authentic behaviours. Learning Outcomes: Apply compassionate leadership daily; recognise impact ...
    • Workforce, Leadership & Development
    Objectives: Provide leaders with practical tools for strengthening trust, alignment and psychological safety. Showing how effective team foundations support staff wellbeing and adaptability. Learning ...
    • Workforce, Leadership & Development
    Objectives: Explore leadership behaviours that strengthen team resilience in challenging or uncertain environments. Demonstrate how compassion, clarity and consistency support staff wellbeing, confide ...
.
Keynote Theatre
  1. Sponsored By
    Session sponsored by Lottie
    • Specialist Area
    • Workforce, Leadership & Development
    • System, Policy & Government
    • Business Sustainability & Future Planning
.
People & Business Theatre
    • Regulation, Quality & Compliance
    • Specialist Area
    This session explores why we must move beyond viewing death purely as a medical event and instead recognise it as a shared human experience. Through conversation, we will consider how healthcare professionals, families and communities can create space for discussions around faith, spirituality, comfort and meaning at the end of life, ensuring that care remains compassionate, inclusive and deeply human.
  1. Beverley Jones (Corporate law Partner) will lead the conversation and will be asking questions to Jenny Wilde (Regulatory Healthcare Partner) and Juliette Franklin (Employment Partner). Jenny and Juli ...
    Sponsored By
    When staff speak up: whistleblowing and regulatory risk in care services – a legal perspective
    • Workforce, Leadership & Development
    • Regulation, Quality & Compliance
    Overview of CQC’s safeguarding responsibilities and regulatory framework Learning from safeguarding Organisational abuse – what is it?
    • Workforce, Leadership & Development
.
Technology Theatre
    • Technology, AI & Digital Transformation
  1. Sponsored By
    Session sponsored by Log my Care
    • Technology, AI & Digital Transformation
    • Technology, AI & Digital Transformation
  2. Digital transformation in social care is about people learning, adapting, and growing. This panel explores how the Liverpool City Region Adult Social Care Testbed is bringing together care providers, ...
    • Technology, AI & Digital Transformation
  3. Sponsored By
    Session sponsored by CASPA
.
Catering, Hydration & Nutrition Theatre
    • Specialist Area
    • Specialist Area
    • Specialist Area
    Sponsored By
    Session sponsored by White Oaks
    • Specialist Area
    As nutritional needs intensify with age, Vitamin B12 plays a crucial role in supporting energy levels and cognitive function. During this cookery demonstration, Clinical Nutritionist Eva Humphries rev ...
.
Care Providers' Voice Masterclasses
    • Workforce, Leadership & Development
    Care providers are under growing pressure to balance workforce sustainability with legal and financial responsibilities. This panel explores common workforce dilemmas in social care, focusing on emplo ...
    • Technology, AI & Digital Transformation
    A concise look at how AI-driven attacks and new digital threats are emerging in social care, and the practical steps providers can take to stay secure.
    • System, Policy & Government
    A real-life scenario brought to the stage by unpaid carers to shine a light on the hidden reality of caring. This thought provoking, improvisational performance speaks emotionally, visually and powerf ...
    • Technology, AI & Digital Transformation
    • Regulation, Quality & Compliance
    We know CQC are changing the framework (again). Some changes we know, some we are waiting to find out about. This session gives a clear overview of where we currently are, what to expect during the re ...
  1. For care providers, occupancy is one of the most important indicators of organisational health. Yet many care websites fail to generate the volume of enquiries needed to keep beds filled across multip ...
    Sponsored By
    How care providers can use their website and PPC to increase occupancy
.
The Outstanding Society Learning Lounge
    • Regulation, Quality & Compliance
    • Regulation, Quality & Compliance
    Join us to discuss balancing innovation with safety, including the voice of the provider and CQC's role in supporting innovation rather than acting as a barrier.
    • Workforce, Leadership & Development
    • Regulation, Quality & Compliance
    • Workforce, Leadership & Development
    Focus on balancing innovation with safety including the voice of the provider and CQC’s role in supporting innovation rather than acting as a barrier.
.
IHSCM Leadership Theatre
    • Workforce, Leadership & Development
    In today’s fast-paced workplace where people are on constant information overload, easily distracted and engrossed in their own personal devices, managers need to adopt a new skillset to ensure that t ...
    • Workforce, Leadership & Development
    Objectives: Explore how marketing, recruitment and compliance can work together to build strong, confident and resilient teams. Demonstrate how clarity, consistent standards and values led communicati ...
    • Workforce, Leadership & Development
    Objectives: Share a real world case study of how a values driven, happiness focused culture can strengthen team and organisational resilience. Demonstrate how culture, recognition, and psychologically ...
    • Workforce, Leadership & Development
     Objectives: Share strategies for building resilience; explore wellbeing and sustainability. Learning Outcomes: Recognise resilience as leadership priority; apply resilience techniques; strengthen cul ...
    • Specialist Area
    Objectives: Explore medicines related challenges across the hospital–community interface. Highlight the operational and emotional impact on nurses, patients, and multidisciplinary teams. Share practic ...
    • Workforce, Leadership & Development