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the biggest celebration of care in the capital is back and registration is live!

29-30 April 2026 Excel London

2026 conference programme

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Outstanding ways to manage complaints and incidents: a secret look into the challenges we all face

29 Apr 2026
The Outstanding Society Learning Lounge
Regulation, Quality & Compliance
Speakers
Samantha Crawley, Director - Leadership & Wellbeing & CEO - The OS
Ruth French, Director - Policy & Regulation - The OS & Stow Healthcare
Kate Meacock, Campaigner - Rights for Residents
Anna Fee, Senior Associate, Dispute Resolution - Health & Social Care - RWK Goodman
Rob Hargreaves, Central Engagement Lead - Skills for Care