29 - 30 April 2026
Excel London

2026 conference programme

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Outstanding ways to manage complaints and incidents: a secret look into the challenges we all face

30 Apr 2026

13:30 - 14:00

The Outstanding Society Learning Lounge

Speakers

Lara Bywater, Director - Learning Disability, Autism, Mental Health Care - The OS & LDC Care

Debbie Ho, Inspector - Care Quality Commission

Abi Smith, Exemplar Ambassador & Person With Lived Experience - Exemplar

Paula Gee, Education & Business Development Lead - Ashfield Services