Quality assurance systems and processes need to be easy to manage and quick to demonstrate. Gather’s platform is agile, highly customisable and very versatile as well as enabling organisations to eradicate arduous and costly paperwork, enabling good compliance with Health and Social Care
Act 2008 (Regulated Activities) Regulations 2014: Regulation 17 “Gather has supported these objectives well, and because of its simplicity and ease of use allowed us more staff/customer/family/professional engagement/feedback.” Explained Carolyn “The data can be used
effectively to demonstrate feedback and reports are both visual and informative”.
Carolyn went onto further explain “We have improved our feedback around compliments, complaints, concerns, whistleblowing, experience and more. One of the main drivers for this success, is the intuitive, convenient interface, that enables rapid engagement with our audiences.”
In short, the implementation of Gather platform has been highly beneficial to Carolyn and her organisation, with the added benefit that due to the versatility of the platform they are able to expand the use of Gather into other areas of the organisation to further assist them.