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- Regulation, Quality & Compliance
CQC’s Journey and our priorities for the future of regulation Adult social care: What do we know about the wider sector -
Personal connections shape care quality. In the world of social care, where human connections and digital integrations are increasingly intertwined, standalone systems can leave care professionals, and the people they support, feeling similarly isolated.
A lesson Community Integrated Care (CIC) learned first-hand when starting their digitisation journey. They introduced several separate systems to help them improve their care quality. However, the inability of these systems to effectively share information led to loose ends, duplication and time-consuming back tracking.
CIC addressed this by partnering with Nourish Care to build an integrated digital ecosystem. By connecting functionality, they were able to improve care quality intuitively. With more informed care teams and more engaged clients underpinned by a more accessible system.
Their ability to fluidly link their incident management and care management enabled them to provide comprehensive care journeys, shaped to and by the unique experiences of each person utilising their service.
Join Joanna Scammell, Managing Director, Technology Enabled Care for Community Integrated Care and Nourish Care’s Chief Customer Officer Paul Barnes and Clinical Safety Officer Carrie Taylor to discuss the way they developed their digital ecosystem, the impact of connections on care quality and how they are building for the future together.
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- Regulation, Quality & Compliance
Join us to talk through CQC’s requirements of registration and our expectations Get an inside look at the common pitfalls of prospective providers Hear directly from CQC’s registration team -
- Specialist Area
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- Technology, AI & Digital Transformation
Join The Outstanding Society and Howden Insurance for a powerful live theatre session exposing the reality of a cyberattack in the care sector. See firsthand what really happens when a care service ...Speakers -
If care is built on foundations, are yours strong enough? Four pillars underpin healthier life in care: nutrition, movement, social connection and recovery. When aligned, outcomes shift measurably. Th ...Sponsored By
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- Specialist Area
Positive Behaviour Support is often spoken about as a clinical intervention, yet its real power lies in how it shapes culture, relationships, and daily practice across a whole service. This masterclas ... -
Administrative technology in care services can dramatically reduce time spent on paperwork, scheduling, and compliance tasks. By automating routine processes and centralising information, teams gain v ...Sponsored By
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- Regulation, Quality & Compliance
eGovernance+ is a pioneering software solution designed to provide a structured, systematic approach to governance within your organisation. This platform utilises a comprehensive 7-step Cycle, empowe ... -
- Business Sustainability & Future Planning
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Rachael Cook built and sold her own care business. Now she's helping 100s of providers grow theirs. In this session, she'll share why the smartest expansion strategies in care start with people — and ...Sponsored By
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- Business Sustainability & Future Planning
Discussion on how you can grow your business, one decision at at time, supporting growth despite the ongoing messages regarding social care. Building a successful business in the sector is possible an ...
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- Technology, AI & Digital Transformation
This session will cover three case studies to help you understand what good looks, feels, and sounds like when approaching EPR providers. Justine’s experience with EPR activity in the Channel Islands— ... -
- Technology, AI & Digital Transformation
AI has the potential to support care providers, but successful adoption depends on applying it to the right problems in the right way. This session will explore the practical realities of implementing AI in care, including where it can deliver meaningful value today, what safeguards need to be in place, and how providers can get started without creating unnecessary risk or complexity. The panel will discuss how to focus on operational impact rather than hype, and how to bring teams with you so that new tools are introduced in a way that is trusted, useful, and sustainable. -
Supporting stability, wellbeing and retention through confident, values-led leadership.Sponsored By
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- Technology, AI & Digital Transformation
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Modern platforms enable organisations to integrate data, AI, and workflows. This fosters collaboration and drives better outcomes for care users and providers. While we can't reveal all the details ju ...SpeakersSponsored By
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AI is moving fast, and its impact on care operations is growing each month. This session looks at how providers and operators can make real use of AI today — from improving efficiency within existing ...
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ChairpersonSpeakersSponsored By
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- Technology, AI & Digital Transformation
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- Technology, AI & Digital Transformation
Please speak to Heather from National Care Forum about this -
In this session we’ll explore the critical role of customer success in technology. After all, adoption is only as effective as the people using it. Our ambition is to go beyond being a technology prov ...Sponsored By
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Explore how catering providers can deliver nutritious, sustainable, and engaging dining experiences for older adults through innovation, hydration and digital innovation in catering. During the sessio ...Sponsored By
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- Specialist Area
Discover how personalised mealtimes and tailored movement can transform resident wellbeing. Join Bailey Greetham-Clark, Founder and CEO of BeGreatFitness, James Leigh, General Manager of Care Homes at ...SpeakersSponsored By
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- Specialist Area
NACC Chef of the Year Finalist, Dawn Brown, will take to the stage to demo a plant-based, nutrient-dense lunch menu which challenges the notion of traditional British cuisine in a changing multi-cultu ...
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- Business Sustainability & Future Planning
The future of care businesses: how to build a viable sustainable service in a changing sector -
- Workforce, Leadership & Development
A forward-looking session examining how emerging technologies, digital referral models and workforce analytics are reshaping recruitment and retention in social care and the practical steps organisati ... -
Panel Chaired by Tajinder Singh Bains (QHS) A forward-looking discussion exploring how technology, demographics, new roles and workforce expectations will shape the care sector by 2030, and what provi ...
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- Workforce, Leadership & Development
Insight session for social care providers on the importance of identifynig and managing safeguarding related conduct concerns effectively with a view to preventing safeguarging failures and avoid esca ... -
- Workforce, Leadership & Development
Care providers are under growing pressure to balance workforce sustainability with legal and financial responsibilities. This panel explores common workforce dilemmas in social care, focusing on emplo ... -
Care homes thrive when they are designed holistically around the wellbeing of residents and caregivers, aligned with clear operational and investment strategy. This session explores how architects and ...
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- Technology, AI & Digital Transformation
How can data move beyond measurement to meaningfully improve people's lives in social care? This session brings together leaders from research, regulation, technology, advocacy, and practice to explo ...Speakers -
- Regulation, Quality & Compliance
Together, we’ll explore how organisations go further—creating cultures where people are genuinely heard, risks are embraced positively, and dignity and choice are part of every interaction.Speakers -
- Regulation, Quality & Compliance
Behind every complaint or incident is a moment that matters — for people, for families, and for the teams delivering care. This honest and thought-provoking panel brings together sector leaders to exp ...Speakers -
- Specialist Area
Join the OS and CQC who will be discussing the Health and Social Care regulations, the importance of medicines optimisation and how good governance will help you during a CQC inspection.
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- Workforce, Leadership & Development
Objectives: Explore compassion in leadership during uncertainty; inspire leaders to embed empathy in culture. Learning Outcomes: Understand impact of compassionate leadership; identify strategies for ... -
- Workforce, Leadership & Development
Objectives: Examine change management principles; provide tools for navigating uncertainty; explore adaptive leadership. Learning Outcomes: Apply structured approaches to change; recognise barriers an ... -
- Workforce, Leadership & Development
This session will look at high pressured environments especially in health and social care. Understand communication at different levels, in different scenarios. Explore different communication strategies, highlighting diverse communication styles, relative impact and how they affect health outcome, relationships and patient satisfaction. -
- Workforce, Leadership & Development
Objectives: Share practical approaches to compassionate communication; “how to” strategies that empower teams to self manage with trust and empathy; and explore inclusivity and psychological safety as ... -
- Workforce, Leadership & Development
Objectives: Discuss systems leadership; explore practical examples; highlight collaboration across boundaries. Learning Outcomes: Understand systems leadership principles; identify opportunities for c ...Speakers -
- Workforce, Leadership & Development
Objectives: Explore practical applications of compassion; provide tools for embedding empathy; highlight authentic behaviours. Learning Outcomes: Apply compassionate leadership daily; recognise impact ... -
- Workforce, Leadership & Development
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- Workforce, Leadership & Development
Objectives: Explore leadership behaviours that strengthen team resilience in challenging or uncertain environments. Demonstrate how compassion, clarity and consistency support staff wellbeing, confide ... -
By the end of the session, participants will be able to: Identify the core behaviours that enable effective leadership across organisational and professional boundaries; Recognise how to maintain infl ...
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Care teams are stretched — and every missed enquiry call is a family left waiting. This session introduces Eliza, Lottie's AI enquiry handler, which responds to calls and chats 24/7 so no family goes ...Sponsored By
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- Workforce, Leadership & Development
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How can we design information that truly meets the needs of people with a learning disability - and those close to them - when they are facing a terminal illness? Join us to learn: How we researched a ...Sponsored By
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- Workforce, Leadership & Development
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- System, Policy & Government
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- Business Sustainability & Future Planning
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What does modern governance look like? Being fully digitised has been the goal within health and social care, however the data that comes with that has the unspoken knock-on effect of removing the abi ...Sponsored By
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Explore how aquatic therapy provides highly beneficial and additional rehabilitation in a care environment. Beyond physical gains in managing age-related conditions, water-based exercise boosts confid ...
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- Specialist Area
This session explores why we must move beyond viewing death purely as a medical event and instead recognise it as a shared human experience. Through conversation, we will consider how healthcare professionals, families and communities can create space for discussions around faith, spirituality, comfort and meaning at the end of life, ensuring that care remains compassionate, inclusive and deeply human. -
Beverley Jones (Corporate law Partner) will lead the conversation and will be asking questions to Jenny Wilde (Regulatory Healthcare Partner) and Juliette Franklin (Employment Partner). Jenny and Juli ...SpeakersSponsored By
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- Regulation, Quality & Compliance
Overview of CQC’s safeguarding responsibilities and regulatory framework Learning from safeguarding Organisational abuse – what is it? -
- Regulation, Quality & Compliance
This session will look at real life case studies of deaths occurring in care settings to highlight common themes and aid improvement and changes to avoid similar issues arising.SpeakersSponsored By
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- Workforce, Leadership & Development
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- Technology, AI & Digital Transformation
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Technology has become a key differentiator in how families perceive and choose care providers - and Log my Care and Care England have the research to prove it.When choosing a care provider, families a ...SpeakersSponsored By
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- Technology, AI & Digital Transformation
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- Technology, AI & Digital Transformation
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How can connected care and AI support both staff and service user experience and what should you be doing now to prepare?SpeakersSponsored By
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Digital transformation in social care is about people learning, adapting, and growing. This panel explores how the Liverpool City Region Adult Social Care Testbed is bringing together care providers, ...
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- Technology, AI & Digital Transformation
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Digital transformation in social care has made strong progress, particularly through the widespread adoption of Digital Social Care Records. However, the real opportunity now lies in connecting data a ...Sponsored By
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Explore how catering providers can deliver nutritious, sustainable, and engaging dining experiences for older adults through innovation, hydration and digital innovation in catering. During the sessio ...Sponsored By
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- Specialist Area
As nutritional needs intensify with age, Vitamin B12 plays a crucial role in supporting energy levels and cognitive function. During this cookery demonstration, Clinical Nutritionist Eva Humphries rev ...
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- Workforce, Leadership & Development
Care providers are under growing pressure to balance workforce sustainability with legal and financial responsibilities. This panel explores common workforce dilemmas in social care, focusing on emplo ... -
- Technology, AI & Digital Transformation
A concise look at how AI-driven attacks and new digital threats are emerging in social care, and the practical steps providers can take to stay secure.Speakers -
- System, Policy & Government
A real-life scenario brought to the stage by unpaid carers to shine a light on the hidden reality of caring. This thought provoking, improvisational performance speaks emotionally, visually and powerf ... -
- Technology, AI & Digital Transformation
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- Regulation, Quality & Compliance
We know CQC are changing the framework (again). Some changes we know, some we are waiting to find out about. This session gives a clear overview of where we currently are, what to expect during the re ... -
For care providers, occupancy is one of the most important indicators of organisational health. Yet many care websites fail to generate the volume of enquiries needed to keep beds filled across multip ...Sponsored By
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- Regulation, Quality & Compliance
Heat waves are a quickly becoming an annual trend, and a challenging time to work safely for the people we work with and for. This session is a chance to hear from experts from across the Adult Social ...Speakers -
- Regulation, Quality & Compliance
Join us to discuss balancing innovation with safety including the voice of the provider and CQC's role in supporting innovation rather than acting as a barrier. This session explores how leaders can ...Speakers -
- Workforce, Leadership & Development
This panel explores the shift from regulatory compliance to truly embedded leadership culture within nursing teams. Moving beyond checklists and inspection frameworks, what does it mean to be genuine ...Speakers -
- Regulation, Quality & Compliance
In this session we will explore the importance of getting support plans right. We ask who are the plans for, what purpose do they serve and how can you get the most out of them. In addition we will he ...Speakers -
- Workforce, Leadership & Development
This session explores what truly co-produced care looks like for LGBTQ+ people. Bringing together regulators, providers, experts by experience, and sector leaders, the panel will examine inclusive pra ...Speakers
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- Workforce, Leadership & Development
In today’s fast-paced workplace where people are on constant information overload, easily distracted and engrossed in their own personal devices, managers need to adopt a new skillset to ensure that t ... -
- Workforce, Leadership & Development
Objectives: Explore how marketing, recruitment and compliance can work together to build strong, confident and resilient teams. Demonstrate how clarity, consistent standards and values led communicati ... -
- Workforce, Leadership & Development
Objectives: Share a real world case study of how a values driven, happiness focused culture can strengthen team and organisational resilience. Demonstrate how culture, recognition, and psychologically ... -
- Workforce, Leadership & Development
Objectives: Share strategies for building resilience; explore wellbeing and sustainability. Learning Outcomes: Recognise resilience as leadership priority; apply resilience techniques; strengthen cul ...Speakers -
- Workforce, Leadership & Development
Objectives: Share lived-experience and real-world examples of courageous leadership; provide inspiration; highlight resilience in adversity. Learning Outcomes: Recognise importance of authenticity; ap ...
