Accessibility and inclusion at Best Practice Birmingham & Respiratory Professional Care

Working toward access and inclusion for all

The organisers of Care Show London are putting access and inclusion high on the agenda for this year's event. With that in mind, we would like to highlight a range of initiatives in support of this, along with further clarification on our overall admissions policy.

Striving towards access and inclusion for all is no easy task... it's a very long road and we're only at the beginning of the journey, so first and foremost we do kindly ask for patience and forbearance - if there is anything we can do that will make your experience of our event better that isn't covered by the measures we've already introduced, please get in touch and we will try our best to accommodate your request.

Admissions Policy

Our overarching admissions policy remains the same:

Care Show London is free for all care professionals across the sector, including;

Residential - Directors and Owners, Managers, Deputy Managers, Senior Nurses
Home Care - Senior Carers, Team Leaders & Managers, Owners, Directors
Healthcare - CEO's, Ward Managers & Finances
Architects, Developers & Engineers
Chefs, Catering Professionals & Procurement

If you do not meet any of these requirements, you will be taken to the commercial delegate payment page.

This has been our long-standing policy based on the following considerations:

Care Show London is a business-to-business event for registered care and healthcare professionals only.
The exhibition floor is a crowded space with many potential hazards for young children.
All delegates attending should be able to enjoy an undisrupted experience of the event, and in particular our educational programme.

Anyone who, for whatever reason, is unable to attend Care Show London is reminded that you can contact all of our exhibitors via our Exhibitor List.

Exceptions to this Policy

We are fully sympathetic to the demands on working parents who wish to attend Care Show London, and with that in mind, we are able to make the following exceptions to our admissions policy:

Parents/guardians of nursing babies/infants are allowed to attend Care Show London with their babies/infants under the following conditions:

The nursing babies/infants should remain safely seated within a pram/pushchair at all times (with the exception of when nursing/comforting).
Nursing babies/infants should never be left unattended.
Parents/guardians of nursing babies/infants should not ask or expect anyone else to supervise their children.
Parents/guardians of nursing babies/infants may be politely asked to leave a conference session if the babies'/infants' presence is disrupting the session.
Parent/guardians of nursing babies/infants bring their children to the event entirely at their own risk and responsibility.

Parents/guardians of nursing babies/infants should note that, in addition to the facilities provided by the venue, there will be an area within hall for nursing/feeding.

Accessibility Improvements at Care Show London

In order to make Care Show London more accessible, we have introduced the following initiatives:

Wheelchair Access

To allow easier access to the event for wheelchair users, our event has dropped registration counters, allocated wheelchair spaces for delegates in our theatres and added ramps to the stages for speakers.

Mobility scooters are free of charge to hire. They are subject to availability, so please use this link to select the dates and aid you need.

Wheelchairs are free of charge to hire. They are subject to availability, so please use this link to select the dates and aid you need.

Excel have worked with Changing Places to create an accessible changing facility at the east of the venue on level 1. This room contains a toilet, sink and a hoist. Please note the room has a RADAR key operated lock.

Hearing Loops

All theatres at the event are equipped with either fixed or portable hearing loops, allowing everyone to access our educational speaker sessions.

If you need any assistance using either the fixed or portable hearing loops, please speak to a member of our theatre staff.

Quiet Room

Quiet Rooms are important for creating a safe space that’s more inclusive not only for neurodivergent people but also neurotypical, allowing both to thrive at events as one.

Facilities and amenities provided by the venue

The following is a summary of amenities and facilities provided by Excel London. More details can be found on their website.

Arriving by train and/or car

Tube/Trains: There are two stations adjacent to the venue - Custom House and Prince Regent, both of them are step-free. Click here to see TfL step-free station map to plan your journey. If you require support accessing the DLR, click here to find out how you can pre-book assistance.

Car/Taxi: Blue Badge Holders can make use of the venue's drop-off / pick-up areas and disabled car parks.

Please visit the Excel London website for more information.

Baby changing and feeding

There are baby changing facilities on level 0 in both the male and female toilets in the boulevard. In the ICC area (The east end of the venue) the red blocks between S9/S10, N10/N11, the Prince Regent DLR east corridor and East Level 0, the baby change facilities are in the disabled toilets.

The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a bottle warmer and a microwave to heat up baby food. It also contains a sink and toilet.

Accessible toilet facilities

The disabled toilets are located at the following points:

Between South Halls S9/S10
Between North Halls N10/N11 on level 0
At the back of the North Halls N4/S4
South Gallery level 2 and the dock edge on level 0
Platinum Suite levels 2 and 3
Prince Regent walkway
Level 0 at the east end of the venue
Capital Suite levels 2 and 3

For more information, please contact info@excel.london

Prayer room

The Multi - Faith Prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.

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